Refund & Cancellation Policy

Last updated: 8 July 2026

We want you to pay for Stenoji only while it's useful to you. Here's how billing, cancellation and refunds work for paid plans (processed securely via Razorpay).

Try before you pay

Every account includes a free monthly transcription allowance, so you can evaluate quality and language support before subscribing. We encourage you to use it fully before purchasing.

Cancellation

• You can cancel your subscription at any time from within the app or by emailing support@stenoji.com.
• Cancellation takes effect at the end of your current billing period — you keep your paid benefits until then, and you will not be charged again.
• Unused minutes are not carried forward and are not redeemable for cash.

Refunds

• First subscription payment: if the service does not work for you, contact us within 7 days of your first charge and we will refund it in full.
• Renewal payments: renewals are generally non-refundable, but if you cancel within 48 hours of a renewal charge and have not used paid minutes in the new period, we will refund that renewal on request.
• Service failure: if a technical fault on our side prevents you from using minutes you paid for, we will credit or refund proportionately.

Approved refunds are processed to your original payment method within 5–7 working days of approval (bank timelines may vary).

How to request

Email support@stenoji.com from your registered email with the subject "Refund request" and your payment reference. We respond within 2 working days.

Questions

support@stenoji.com